SERVICES

Workshops & training

Practical, hands-on sessions that give your team the tools and confidence to communicate with customers better — and the templates to keep doing it after the session ends.

3.5 hrs · 6–20 people · In-person or virtual · Led by our team

Building Your Support Voice

Give your team one consistent, human support voice — and a clear structure for replying to any customer, including the difficult ones.

YOU WILL LEAVE WITH

Support voice principles written for your company
A simple framework for every support reply
10 ready-to-use support templates
A 30-day action plan

Price on enquiry

3.5 hrs · 6–20 people · In-person, virtual or dedicated · Led by our team

Onboarding That Converts

Turn your first 30 days of customer emails into a sequence that gets people to first value — then map, rewrite, and build your own onboarding flow.

YOU WILL LEAVE WITH

A mapped 30-day onboarding journey
A drafted onboarding email sequence
Rewritten versions of your key emails
A set of core onboarding templates

Price on enquiry

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More workshops — from pre-launch communication to scaling a support team — are on the way. Need something tailored to your team? We also run bespoke sessions.