top of page
AUDITS
Churn diagnostic audit
One session. A clear, scored answer to why customers are leaving.
Most early-stage teams know they have a churn problem before they know what's causing it. In a single structured session, we score your customer relationships across six dimensions and produce a clear, prioritised picture of what's driving the risk and what to fix first.
Who it's for:
-
Unexplained early or 90-day churn
-
Renewals at risk with unclear cause
-
Approaching a growth event
What we review:
-
Onboarding and activation
-
Product engagement, comms quality
-
Relationship health, ROI, risk signals
Frequently asked questions:
How long does it take? A 45–60 min session, findings within 5–7 days, then a 60-min debrief call.
How is this different from the Support Communication Audit? That one covers day-to-day comms. This scores the whole relationship across six areas.
Pairs with Onboarding Email Audit and Support Communication Audit.
bottom of page