AUDITS

Pre-series A CS audit

A structured review of your CS function through a Series A investor's eyes.

Investors aren't just checking whether you have customers; they're assessing whether you can keep them and grow revenue from them at scale. This audit finds the gap between your CS story and your CS reality, with a plan to close it before you're across the table.

What we review — 7 dimensions

1. Retention metrics

3. Process scalability

5. Expansion revenue

7. Investor narrative

2. CS team structure & coverage

4. Health monitoring

6. Customer evidence

What you get:

Investor Readiness Assessment — scored across all 7 dimensions
Gap and Risk Report — ranked by due-diligence likelihood
Pre-raise Action Plan — timed to your raise date

90-MIN AUDIT SESSION

Turnaround: 7–10 business days · Accelerator £1,100

£1,650

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Add-on: Investor Narrative Prep, £500 — two sessions plus a mock investor Q&A

Frequently asked questions:

We're missing 6 months of cohort data — dealbreaker? No. The report tells you how to address real, unavoidable gaps honestly with investors.

How is this different from the Full CS Infrastructure Audit? That one checks the system is built. This checks it performs at investor standard.

Natural next step after the Full CS Infrastructure Audit · pairs with the Series A Prep Retainer