top of page
SERVICES
Communication audits
A focused, one-time review that finds exactly what's working, what isn't, and what to fix — delivered as a written report with practical next steps you can act on straight away.
Pre-launch Readiness Audit
A review of your onboarding, support and communication foundations before your first customer goes live — so you launch ready, not improvising.
3–5DAYS
£750
Accelerator £500
Onboarding Email Audit
A close look at every email a new customer receives from sign-up to first value — what's working, what's broken, and what's missing.
5–7 DAYS
£950
Accelerator £650
Support Communication Audit
A review of how you communicate with paying customers — response quality, tone, escalation, and the systems behind them.
5–7 DAYS
£950
Accelerator £650
Churn Diagnostic Audit
A single scored session to find the real reasons customers are leaving — and a clear, prioritised plan to stop it.
3-6 MONTHS
On enquiry
Full CS Infrastructure Audit
A complete review of your customer success system — health monitoring, onboarding, renewals, tooling and team — with a build plan for what's next.
7-10 DAYS
£1,400
Accelerator £950
bottom of page