1. Introduction

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. We are committed to protecting your privacy and ensuring transparency about our data practices.
We are the data controller for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This means we are responsible for deciding how we hold and use personal information about you.

 

2. Information We Collect

Personal Information
We may collect the following personal information:

• Name and contact details (email address, phone number, postal address)

• Professional information (job title, company name, industry)

• Communication preferences and marketing consents

• Information provided in enquiry forms or during consultations

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Technical Information
We automatically collect certain technical information:

• IP address and browser type

• Device information and operating system

• Website usage data and page views

• Referral sources and search terms

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3. How We Use Your Information

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We use your personal information for the following purposes:

• To provide our consulting and training services

• To respond to your enquiries and communicate with you

• To send you relevant marketing communications (with your consent)

• To improve our website and services

• To comply with legal obligations

• To protect our legitimate business interestsWe will only use your personal information where we have a lawful basis to do so under UK GDPR, such as your consent, performance of a contract, or our legitimate interests.

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4. Legal Basis for Processing

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We process your personal data under the following legal bases:

• Consent: For marketing communications and non-essential cookies

• Contract: To provide services you have requested

• Legitimate interests: To improve our services and website functionality

• Legal obligation: To comply with applicable laws and regulations

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5. Data Storage and Security

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We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.
Your data is stored securely on servers located within the UK and EU. We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law

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Data Retention Periods

• Client data: Retained for 7 years after the end of our business relationship

• Marketing data: Retained until you withdraw consent or for 3 years of inactivity

• Website analytics: Retained for 26 months

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6. Sharing Your Information

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We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• With trusted service providers who assist us in operating our website and conducting our business

• When required by law or to protect our rights and safety

• In connection with a business transfer or merger (with appropriate safeguards)

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All third-party service providers are required to maintain the confidentiality of your information and are prohibited from using it for any other purpose.

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7. Cookies and Tracking Technologies

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Our website uses cookies and similar technologies to enhance your browsing experience and analyse website traffic.
Types of Cookies We Use

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• Essential cookies: Necessary for the website to function properly

• Analytics cookies: Help us understand how visitors use our website

• Marketing cookies: Used to deliver relevant advertisements (with your consent)

 

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality.

 

8. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

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• Right of access: Request a copy of the personal data we hold about you

• Right to rectification: Request correction of inaccurate or incomplete data

• Right to erasure: Request deletion of your personal data in certain circumstances

• Right to restrict processing: Request limitation of how we use your data

• Right to data portability: Request transfer of your data to another organisation

• Right to object: Object to processing based on legitimate interests or for marketing

• Right to withdraw consent: Withdraw consent for processing where applicable

 

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within one month.

 

9. International Transfers

We primarily store and process your data within the UK and EU. If we need to transfer your data outside these regions, we will ensure appropriate safeguards are in place, such as:

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• Adequacy decisions by the UK government

• Standard contractual clauses approved by the UK authorities

• Other appropriate safeguards as required by law

 

10. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.

 

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

 

Client Connection Consulting
Email: clientconnectionconsulting@gmail.com
Phone: +44 7399419946